To speak with me directly about Products or Policies - or if you want to place a telephone order or make an appointment.

Phone is answered Monday - Friday 10 am - 4 pm


Correspondence: Bespoke Aromatics or Prima Essence
P.O. Box 112, Cobourg, ON K9A 4K2

Damaged Goods Upon Delivery

To Report Damaged Goods Upon Delivery please complete our contact form.

Click here for Contact Form

Damaged Goods Policy

If the contents of your order arrive damaged or if something has leaked - we require that you send us an email immediately with photos of the damaged product and it's packaging.

All damaged goods must be reported within 48 hours of their arrival.  Once we receive the details of the damaged goods along with photos and once we are satisfied that the damage was in fact beyond your control then we will proceed to replace your order.  The replacement of goods due to damage will be handled on a case by case situation.