Shipping & Returns

At this time, we only ship to Canadian customers.

See Further Down this Page for Covid-19 directives.

General Purchase & Return Policy
We do not have a minimum order policy, however our maximum is $350.00

Since all of our products are fresh formulated your products will not be ready for shipping for at least 2 - 4 business days from the date that we receive your order. 

If we anticipate a delay, we will contact you.

We only accept major credit cards: Visa, Master Card & American Express

If the contents of your order arrive damaged or if something has leaked - we require that send us an email immediately with photos of the damaged product and it's packaging.

All damaged goods must be reported within 48 hours of their arrival.

Replacement of damaged goods will be dealt with on an individual basis.

ONLINE only pertains to the items that are directly listed on this website.
Items will be shipped by Canada Post at the rates listed below.
Note at this time we can not include all of those other items that we sell at Bespoke Aromatics within the order that you place through this online site.
To purchase other items that you are familiar with in our Bricks & Mortar store see directions further down this page.

ONLINE SHIPPING RATES FOR ITEMS PURCHASED ON THIS SITE ARE AS FOLLOWS:

1. Orders between $10.00 and $99.00 (before taxes) will incur the following charges:
-Canada Post Expedited: $8.00+tax (2-10) business days

2. Orders between $100.00 and $199.00 (before taxes) will incur the following charges:
-Canada Post Expedited: $15.00+tax (2-10) business days

3. Orders more than $200.00 up to $350 (before taxes) will be shipped Free of charge via Canada Post Expedited (2-10) business days.
We have no control over the weather or other related postal interruptions.

Taxes will be applied to Canadian customers pertinent to your geographical location. 

Contact us 
For more information about our privacy practices or have any other questions please visit our Contact Us page.

Covid-19 Alternative Ways to Shop 

Contactless Local Delivery to your Doorstep
Contactless Curbside Pick-up at our Downtown Cobourg Location 
Delivery date and time will be discussed at the time of your order.

PHONE-IN 289-252-0429
EMAIL 
Click here for Contact Form
DIRECT MESSAGING - On Facebook & Instagram
you can find us at Bespoke Aromatics Canada
General Correspondence: Bespoke Aromatics or Prima Essence
P.O. Box 112, Cobourg, ON K9A 4K2